Sr. Manager, Professional Services
Company: OpenGov
Location: Chicago
Posted on: September 25, 2024
Job Description:
Job Summary:
This senior leadership position reports directly to the
Professional Services Director and plays a pivotal role in driving
the success of our professional services organization. You will
lead and mentor a high-performing team of and/or Project Managers,
Implementation Consultants, and other specialists. You will be
responsible for overseeing a strategic portfolio of complex
implementations, ensuring on-time, on-budget delivery, working with
the project team to accurately forecast their projects, and
exceeding customer expectations. In addition, this role will be
responsible for the training and development of assigned staff.
Why Join Us:
This is an exciting opportunity to lead a talented team and make a
significant impact on the success of our growing organization. You
will have the opportunity to develop your leadership skills, shape
the future of our professional services organization, and
contribute to the success of our customers.
Responsibilities:
- Strategic Leadership: Develop and execute strategic plans for
the team they are managing following the direction from their
group/team director, aligning with professional services and
broader company objectives.
- Team Management: Provide comprehensive leadership, coaching,
and mentorship to your team, fostering career development,
performance excellence, and a strong team culture. Recruit top
talent and implement effective performance management
practices.
- Portfolio Management: Manage a complex portfolio of
implementations, including intricate technical deployments.
Forecast project scope and resources, identify and mitigate risks,
and ensure smooth project delivery.
- Customer Advocacy: Build strong relationships with key clients
at all levels, proactively identify their needs, and provide expert
guidance on best practices and use cases to maximize their success
with our products.
- Process Optimization: Continuously improve internal project
methodologies, develop best practice training materials, and drive
innovation in project delivery.
- Cross-Functional Collaboration: Work collaboratively with
sales, product management, and engineering teams to ensure
alignment and support cross-functional internal initiatives.
- Obtain a solid understanding of product requirements and
customer problems.
- Maintain a utilization target on each project to help ensure a
successful and consistent deployment.
- Assist clients with developing and executing testing plans and
procedures.
- Apply extensive business knowledge to tackle significant
project issues, champion the professional services methodology and
lead the team for evolving enablement content development, innovate
in a dynamic environment, and ensure that project managers and
consultants possess essential skills for successful customer
deployments.
- Participate in planning, estimation and providing inputs on
required development tasks.
- Provide leadership and guidance to customers on best practices
and use cases to support a variety of business needs.
- Develop implementation approaches aligned to professional
services methodology, business process documentation, and best
practice training material. Requirements and Preferred Experience:
- Bachelor's degree in a relevant field (or equivalent
experience) and a minimum of 6 years of experience in professional
services and 3 years of leading teams within a SaaS
environment.
- Proven track record of successfully managing and delivering
complex IT projects on time and within budget.
- Extensive experience in people management, including coaching,
mentoring, and performance management.
- Strong leadership skills with the ability to motivate, inspire,
and build a high-performing team.
- Exceptional communication skills, both written and verbal, with
the ability to effectively communicate with clients, staff, and
executives.
- Strategic thinking and problem-solving skills with a focus on
delivering exceptional customer service.
- Proficiency in implementation & project management
methodologies, budgeting, risk management, and resource
allocation.
- In-depth understanding of SaaS product development lifecycles
and implementation processes.
- Ability to learn new technologies and adapt to a fast-paced
environment.
- Demonstrated ability to balance profitability with a
customer-centric approach.
- Ability to learn domain, products, and project delivery
effectively.
- Ability to articulate process logic and architecture including
building and delivering functional presentations.
- Teamwork-oriented with a strong focus on customer satisfaction
and business development.
- High standards of excellence in work product with strong
attention to detail.
- Strong ability to understand and conceptualize product suite
processes and procedures.
- Proficient in analytical thinking, system perspective, process
analysis, initiative, innovative thinking, and translating details
into a broader view.
- Capacity to adapt to evolving products and address customer
needs strategically.
- Prefer experience with government budgeting concepts,
finance/budgeting solutions, procurement, permitting, licensing,
asset management or other related fields is advantageous.On target
ranges above include base plus a portion of variable compensation
that is earned based on company and individual performance
The final compensation will be determined by a number of factors
such as qualifications, expertise, and the candidate's geographical
location.
Keywords: OpenGov, Arlington Heights , Sr. Manager, Professional Services, Executive , Chicago, Illinois
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