Customer Success Executive

Company: VirtualVocations
Location: Racine
Posted on: November 19, 2024

Job Description:

A company is looking for a Customer Success (Support) Executive.

Key Responsibilities

Manage customer inquiries, including troubleshooting and account management
Collaborate with cross-functional teams to drive customer success and improve processes
Develop and maintain self-service resources and engage with community platforms

Required Qualifications

At least 3 years of experience in Technical Support, Customer Success, or Account management
Strong experience with ticket management platforms like Zendesk
Experience handling subscription management and billing inquiries
Background in creating help articles and managing knowledge bases
Knowledge of ITIL standards and best practices for incident management

Keywords: VirtualVocations, Arlington Heights , Customer Success Executive, Other , Racine, Illinois

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